Bachelor Degree: Faculty of Education Clinical & Communication Psychology
Psychology
2.96
ประวัติการทำงาน
12 ปี
กุมภาพันธ์ 2560 ถึง พฤศจิกายน 2561
Galaxy Butler Service Manager
Thai Samsung Electronics co. ltd
Branch Network Operation
สำหรับสมาชิกเท่านั้น
Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Customer re-information Consult & Waiting time Management
Handle Complain Management/ Manage Butler Stock Loan set device
Performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Software upgrade, Solve a Problem, Transfer data & information. Follow up Pending Case Management/ Report Risk Sensing
Training & Conference ASC staff / Morning talk boot up.
Support News/ Other project for development and Co-ordination with GC Front for front Service and improve the Customer to Satisfied.
พฤศจิกายน 2561 ถึง เมษายน 2562
Regional Service Management
Haier Electrical Appliances (Thailand) Company Limited
Ratchada
สำหรับสมาชิกเท่านั้น
Regional service managements function is to be fully engaged in their assigned region, comprehensive working Service Center accounts, operating issues, competitive landscape, and strategic outlook.
Manages regional performance by assisting Haier Service Centers in achieving and maintaining Key Performance Indicators (KPIs). When needed or requested, Develops/Implements action plans for improvements, with clear root cause analysis, reporting and follow up.
Service partners are fully supported in all technical and procedural areas and that these partners are satisfied with Haiers service and support.
Regular meetings and on-site visits with service partners and dealers to perform process improvement tasks
Creates detailed reports which include: Surveying service partners, researching databases, performing on-site visits, obtaining samples, and researching potential solutions.
Escalates operational issues and reports pertinent data to head office management, and HQ service operations
Supports assigned service centers with relevant coaching and mentoring in specific product lines, administrative processes, technician productivity, and efficiencies. Engages in professional feedback, development plans, and corrective actions.
Supports Haier Sales, Marketing and Dealer support teams as needed to ensure end-user customers service is being handled efficiently.
มีนาคม 2555 ถึง กรกฎาคม 2559
Assistant Vice President (Training Specialist Level 5)
Institute of Research and Development for Public Enterprises (IRDP)
Building new team spirit
Bidding Training Project government & Private projects : Leadership Succession Program (LSP)
Driving training & development strategies
Initiating, developing, monitoring Talent Management Program
Initiating Design & Creative advertisement of training program with website and advertiser such as nation group at Newspaper.
Formulates policies and business strategies and provides the general direction for organization.
Conduct training need analysis, curriculum designing.
Annual and monthly planning training & development plan, Budgeting or Evaluation report.
Controlling and developing a broad range of activities in the function focus on Organization Development and Staff Training & development
Conduct Orientation program, Supervisory Skills and Communication
Initiating Develop performance management
Initiating Update the Operations Manual and Training Manual in a well-organized system. Management staff and Operations team starting from Supervisor level up.
Conduct effective recruitment with Operations team. Assist VP in developing Internship & External Programs.
Coordinate and organize with the target of business handle additional responsibilities as required.
ประวัติการฝึกอบรม
สิงหาคม 2558 ถึง สิงหาคม 2558
Association of Thai Securities Companies - ASCO Training Institute (ATI)
Back Office Operation (BOO@Broker 2015) 17 Oct 2015
สิงหาคม 2557 ถึง สิงหาคม 2557
Institute of Research and Development for Public Enterprises (IRDP)
JUWI AG Germany
สิงหาคม 2557 ถึง สิงหาคม 2557
Institute of Research and Development for Public Enterprises (IRDP)
ECB: European Central Bank
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 35 คำ/นาที อังกฤษ 30 คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
Computer Operating System Microsoft Word, Excel (Vlookup Pivot Table), Power Point are Good, Internet, Email, Siebel and Avaya. Photoshop, SPSS, SBA Program, Tiger Soft, Cyber HRM, Payroll
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
REFERENCE: URGENT CONTRACT
K.Navarat Phuangrod
Vice President Head of General Administrative Division
Amanah Leasing Public Company Limited.
Tel.088-088-3096, 081-614-6681, 02-612-3233 # 2180
TRAINING & OBSERVE ACTIVITIES
LEADERSHIP SUCCESSION PROGRAM
GERMANY, FRANKFURT, LUXEMBOURG, STRASBOURG FRANCE
1. JUWI AG Germany juwi is a successful and highly expertise project developer for wind and solar
Energy plants 22 Oct 2014
2. ECB: European Central Bank
3. Banque centrale de Luxembourg (BCL) 24 Oct 2014
4. Bayerische Motoren Werke (BMW PLANT) 27 Oct 2014
Better IT for Good Government (BIGG) 3 Jul 2014
CAT Telecom Public Company Limited) & Total Access Communication Public Company Limited
Observation Study 4 - 9 Dec 2013 (Japan)
House of the National Diet of Japan
TOYOTA Commemorative Museum of Industry and Technology
Observation Study 28 Oct 2013 (Thailand)
District Cooling System and Power Plant (DCAP)
THAI Catering Department
Aeronautical Radio of Thailand LTD
The Greater Mekong Investment Forum 2013 (Thailand)
Euro money Conferences 13 Jun 2013 at Central World Thailand
Observation Study 23 - 27 May 2013 (Seoul, Korea) rogram to create awareness to lead to change corporate culture. The principles of good governance. at Seoul, Korea