-ensure all standard operating procedure (SOP) are adhere by all member of the guest relations officer.
-conduct regular meeting, oversee maintenance and up keeping the team.
-Issue Memos documents for the department
-Participate in monthly meetings with each department's management team.
-Prepare a monthly summary report and present it to the meeting.
-Issue purchasing documents for the department
-Supervise, train and develop customer relations officers to increase their ability to perform their duties.