ตำแหน่ง Service Desk Technician

บริษัท NIIT Technologies Limited, Thailand

ที่อยู่บริษัท 209/1 KKP Tower, Tower B, 19th Floor, Sukhumvit 21 road (Asoke), Klongtoey Nua, Wattana, Bangkok 10110 Ph: +66 (0)2 664-3036-8

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Manage call handle and work around or resolution about windows problem
• Provide telephone and in-person support to over 2000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
• Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
• Document all technical issues. Highlight steps taken to remediate problems.

ตำแหน่ง Help Desk & Maintenance Service & Support (MM Module)

บริษัท I.T. Applications and Services Company Limited

ที่อยู่บริษัท 8th Floor, 388 (S.P. Building) Phahonyothin Road Samsennai , Phayathai ,Bangkok 10400 , Thailand Tel : (662) 273-0760 Fax: (662) 273-0191 Website : www.itas.co.th E-mail : webmaster@itas.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
The SAP System consists of a number of components that are completely integrated
with one another. This integration allows the various departments and units of an
enterprise to share and maintain the same information.
Purchasing is a component of Materials Management (MM). The Materials Management
(MM) module is fully integrated with the other modules of the SAP System. It supports all
the phases of materials management: materials planning and control, purchasing, goods
receiving, inventory management, and invoice verification.
The tasks of the MM Purchasing component are as follows:
External procurement of materials and services
Determination of possible sources of supply for a requirement identified by the materials
planning and control system or arising directly within a user department
Monitoring of deliveries from and payments to vendors
Good communication between all participants in the procurement process is necessary
for Purchasing to function smoothly.

ตำแหน่ง Support & Service Desk, Installation Software of Bank and Service Desk

บริษัท Metro systems Corporation Public Company Limited,

ที่อยู่บริษัท 400 ถ.เฉลิมพระเกียรติ ร.9 แขวงหนองบอน เขตประเวศ กรุงเทพฯ 10250 โทรศัพท์ : 66 (0) 2089-4000 โทรสาร : 66 (0) 2726-2630

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Researched and resolved issues/inquiries daily
• Escalated issues to the proper help desk associate when necessary and followed up on any
escalated issues, all within a timely manner
• Communicated thoroughly with client representatives and customers, enabling effective
information exchange and efficient process management
• Documented all inquiry activities in the appropriate reporting system
• Provided technical assistance to customers via telephone, email or in person.
• Created and detailed trouble tickets and entered them into a database and correctly refer
them to the appropriate team members.
• Provided assistance via remote control service in order to install software or resolve an
Issue