- Monitored functions ranging from ticket taking to concessions operations.
- Maintained inventory of food and snack items.
- Evaluated staff performance and interview potential new hires.
- Ensured that cleanliness standards were followed.
- Resolved technical issues with projectors.
- Dealt with employee issues and ensured timely direct deposits of pay.
- Addressed patron complaints in a timely and professional manner.
- Scheduled special events and ensured proper staffing for such events.
ตุลาคม 2560 ถึง มกราคม 2561
Duty Manager
The Tawanna Bangkok
80 Surawong, Road, Si Phraya, Bang Rak, Bangkok 10500
สำหรับสมาชิกเท่านั้น
- Occupy the hotel lobby and other public areas, particularly at busy times.
- Engage Guests in conversation and provide general assistance.
- Manage, record, and resolve promptly all Guest complaints.
- Meet and greet VIP Guests and major corporate clients upon arrival.
- Coordinate the services and special facilities provided to long-stay Guests.
- Understand all credit procedures and ensure they are applied.
- Stay current with all hotel products, services, policies and emergency procedures.
- Monitor Guest satisfaction reports and implement actions to improve results.
-Handle, record and follow through with management issues or emergencies that arise.
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc
พฤศจิกายน 2558 ถึง กันยายน 2560
Front Office Supervisor
The Sathon Vimanda Hotel
The Sathon Vimanda Hotel
สำหรับสมาชิกเท่านั้น
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department- s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
เมษายน 2558 - ตุลาคม 2558
H Residence Hotel
78 Sathorn Road, Yannawa, Sathorn, Bangkok 10120
Guest Sevice Agent
18000
- Managing and training The Front Office Staff.
- Ensuring the front desk provides a professional and friendly service for guests.
- Arranging staff scheduling.
- Assign duties to staff.
- Observe and monitor staff performance to ensure efficient operations.