- Be the first point of contact for Booking.com's accommodation partners by phone and email.
-Resolving low to high complexity questions and queries.
-Deepens understanding questions and queries by analyzing partner profile, history and prompt in taking action.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes with our service standards.
-Consulting a new partner to manage the property efficiently
- Ensuring a high level of partner service and a positive partner experience.
-supporting my colleagues and opening for feedback
กันยายน 2561 ถึง พฤษภาคม 2561
Guest Relation Office
Absolute Twin Sands Resort and Spa
Phuket
สำหรับสมาชิกเท่านั้น
-Received guests at the front desk by greeting, welcoming, directing and announcing them appropriately.
-Answered and resolved questions and quires from guests.
-Updated daily report and reported to manager and other departments.
มกราคม 2561 ถึง กรกฎาคม 2561
Reservation officer
The Three by APK
Phuket
สำหรับสมาชิกเท่านั้น
-Made reservations for guests base on their various requirements.
-Assisted guests who may need to modify or cancel a reservations.
-Checked availability of accommodation on the guests' desired travel dates. Resolved any issues that may arise with reservations.
-Answered questions and quires from guests about their reservations.