- Assist BA for document functional specification
- Study Business Requirement Document and Functional Specification Document in order to develop test case and test scenarios for System Test, Integration Test and End to End Test.
- Perform System Test to ensure system functions are meet user requirement and has no defect to the other functions/modules.
- Support internal/external stakeholders for SIT & UAT in order to ensure systems accuracy and stability.
- Provide test result report and develop UAT closure document which customer defined the exit criteria.
- Develop Training Material & Conduct/Support End-User Training
มกราคม 2561 ถึง กรกฎาคม 2561
Helpdesk Officer
Muang Thai Life Assurance Public Co., Ltd.
Bangkok
สำหรับสมาชิกเท่านั้น
- Provide support responding to contacts from end user.
- Diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, and application issues reported via telephone.
- Monitor the status and progress towards resolution of assigned Incidents.
- Escalate incident as necessary per established escalation policies.
- Self-motivated and willing to work with other team member to meet the customer demands.
- Assist with documentation related to teams functions. Works with the larger team to help with knowledge transfer and service delivery improvements.
ธันวาคม 2557 ถึง ธันวาคม 2560
Helpdesk & General Administrator
Thiensurat Public Co., Ltd
Nonthaburi
สำหรับสมาชิกเท่านั้น
Prepare equipment for user use TSR Sale systems.
- Communicate with multiple department about document of TSR Sale system, Established strong relationship to gain support and effectively archive results.
- Provided technical support via telephone communications and remote to users computer to fix the problem related in Software.
- Log, verify problem and escalate jobs to the related resolves groups.
- Coordinate with resolves groups to solve users problem.
- Single point of contact for IT systems.
- Maintenance and update IT asset management.
- Made Purchase requisition of IT department