ตำแหน่ง Customer support

บริษัท NTT (Thailand)

ที่อยู่บริษัท 6th floor, Dusit Thani Bldg.,946 Rama IV Road, Silom, BangrakBangkok 10500, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer Service/IT Service desk
- Responsible for answering calls/email and monitoring tools from customers, assisting them with entering incidents /problems into service desk system and escalating critical issues to internal support team.
- Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner.
- Provide consistent quality customer services to external clients based on SLA.
- Responsible for monitoring alarm (MRTG and Nagios) and escalation to customer and internal.
- Follow up and coordinate 3rd party for troubleshooting process until solve based on SLA.
Part of customer Service Supervisor
- Manage shift schedule.
- Manage and document end staff manual. Communicate with agents to provide essential information (product & knowledge).
- Control, oversee, and follow up daily assignments of the department to follow the work process targeted.
- Be careful for big customer issue or big business impact by following up and coordinating with related team until solved.
- Control and follow up customer tickets in order to comply with customer's Service Level Agreement.
- Communicate with other team/person to aware SOW for solve issue.
- Train and instruct beginner. Guideline & recommend work process and resolve the problem for smoothly working.
- Communicate with internal team to share new information and new operation workflow.
- Monitoring the agent’s work under the aspect of existing workflows, effectiveness and productivity.
- MTTR Report and perform miscellaneous duties, which are work-related, as assigned.
- Prepare report to senior management on a weekly and monthly basis.

ตำแหน่ง Customer Support

บริษัท One to one contact center, PTTICT Solution

ที่อยู่บริษัท East Water Building

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer support

รับแจ้งปัญหาการใช้งานต่างๆ ของ user ปตท สำรวจและผลิต PTTEP ผ่านทางโทรศัพท์,อีเมล และ web service ทั้งปัญหา Hardware, Software และ Application ต่างๆ ภายใน PTTEP ตัวอย่างเช่น SAP,MS-Outlook and Office,Internet/Intranet และอื่นๆ

เปิด Ticket ติดต่อประสานงานและติดตามการดำเนินงานกับหน่วยงานที่เกี่ยวข้อง เพื่อให้แก้ไขปัญหาของ user ให้สำเร็จลุล่วง

Servicedesk
 Respond to telephone, email and web service inquiries from PTTEP user, clarifying and providing quality service about IT issue
 Support and assist both domestic PTTEP user on General IT including Hardware, Software, Network and PTTEP Application (e.g. SAP, Intranet, Business Planning and Consolidation, etc.)
 Professionally answered a high volume of call as assigned
 Remote customer’s desktop to performed trouble-shooting tasks and working continuously on a task until completion
 Coordinate with responsible department to fulfill customer’s requirement on specific time

ประสบการณ์ทำงานอื่นๆ
AIS (Advance Info Service) November, 2012 to January, 2013
Call Center
- Dealing with customers via the telephone
- Provide customers with product and service information
- Handling customer inquiries and solving problems
- Concerning company services and products

Data System Corporation - Bangkok, TH
March 2011 to October 2012
IT-Helpdesk/Customer Services June, 2011 to October, 2012
Remote desktop and outside onto customer. Provide effective and consistent technical support.
Basic troubleshooting problem about Hardware, Software and Network such as PC, -Switching Hub, LAN, print server, Printer, Access point with signal PDA.
Install general program (POS), Clients, Hub, Switch, Print server and Printer.