ตำแหน่ง Service Desk Officer

บริษัท T.C.C. Technology

ที่อยู่บริษัท 1 อาคารเอ็มไพร์ทาวเวอร์ ชั้น 30 ถนนสาทรใต้ แขวงยานนาวา เขตสาทร กรุงเทพมหานคร 10120

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Responsible for providing proactive fault monitoring and coordinate with related parties to provide services and solve the problem.

• Monitor security threats the company is exposed to and report in a timely manner.

• First tier support and troubleshooting on MS365, Exchange Server, and Trend Micro.

• Training and mentoring a new member of the team.

• Delivery routine task to user on time and accuracy.

• Prepare daily, weekly and monthly activity reports and other information as needed by Manager.

• Prepare the user manual for the team.

• Receive all calls and e-mails on incidents, problem and IT service request from end user.

• Coordination within departments and within the company, as well as the cases informed by consumers or customers.

• Maintain and update customer services on the service desk ticket system.

• Identify the types, categories, severity and urgency of the case.

• Logging and tracking the details of incident as cases.

• Maintain timely resolution or escalation of incidents, and promptly communicates on progress to end-users.

• Control and follow up incident, problem and IT service request cases in order to comply with Service Level Agreement.

• Other tasks as assigned.

ตำแหน่ง Technical Support ประจำอยู่ที่บริษัท Sabre Travel Network Thailand

บริษัท United Business Solutions Limited (UBS)

ที่อยู่บริษัท 719 อาคารเคพีเอ็น ทาวเวอร์ ชั้น 21 ถ.พระราม9 บางกะปิ ห้วยขวาง กรุงเทพมหานคร 10230

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Consulting and troubleshooting Reservations Systems, other applications on windows and networks by on call and remote.

• Installing and configuring computer hardware, operating systems and applications.

• Monitoring and maintaining computer systems and networks.

• Contact field engineer and internet provider for support.

• Supporting the roll-out of new applications.

• Control and follow up customers incidents in order to comply with customers SLAs.

• Logging and tracking details of customer incidents and requests as cases.

• Update customer data on CRM Systems.

• Reporting a problem about using Reservations Systems.

• Perform other IT support related tasks as assigned.

• Compliance which includes hands-on set-up and support users.

ตำแหน่ง Management Information System (MIS)

บริษัท Ameditect Corporation.,Ltd.

ที่อยู่บริษัท 5 อาคารฤทธิ์รัตน ถ.รามคำแหง แขวงหัวหมาก เขตบางกะปิ กรุงเทพมหานคร 10210

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Installing and configuring computer hardware, operating systems, applications, networks, printers, scanners and more.

• Maintaining computer systems and networks

• Preliminary solving problem of company network, basic LAN and Internet troubleshooting and disaster recovery.

• Investigating, diagnosing and solving computer software and hardware faults.

• Troubleshooting a variety of computer issues.

• Update product information and price to branch.

• Provide monthly, weekly, and report to top management.

• Backup data AS/400 every weekly.

• Control and reduce errors of inventory data with AS/400.

• Manage financial aspects of the IT department, including purchasing.

• Manage accurate documentation and tracking of all IT inventory.

ประสบการณ์ทำงานอื่นๆ
D.O.World Co.,Ltd. | Mar 2011 - Feb 2012

Sale Promoter (IT Product)

• Sell products by introducing, promoting to prospect customers in responsible areas in order to achieve individual sales target.

• Update competitors and market information.

• Reporting the daily problems.

• Training new staff for selling and product.

• Control and reduce errors of inventory.

สถาบัน D Computer Co., Ltd.

หลักสูตร Computer Assembly Technician

สถาบัน Iverson Training Center Co., Ltd.

หลักสูตร ITIL 4 Foundation