MAR 2012 Current staff of SVC Part at LG Electronics (Thailand) Co., Ltd.
2011-2012, - Admin for support Authorize SVC of LG Electronics (Thailand) Co., Ltd (130 Service Center)
Support and solve spare part problem to the customer by E-mail and phone concern with spare part wrong specification, Defected part.
Take care of customers order (Checking inventory , transfer stock for reduce PO lead time)
Estimate arrive date of spare part to the customer.
Co-operate with outbound team for transportation.
Take care with invoice
Inventory checking.
Current, Outbound staff at LG Electronics (Thailand) Co., Ltd
Outbound
Control over all of outbound delivery process.
Control part return rate.
Control same day shipping rate.
Support shipment of new market (MCL).
Management delivery schedule and expense.
To take the responsible for distribution of spare part shipment
Management pick up shipment by order (Picker Performance)
To support customer service and delivery activities by coordination and directing teams.
To manage shipment are suitable with Logistics Company.
Coordinate with Logistics Company find the solution to solve the problem and to be the Consultant for the member.
Controlling the cut-off time pick & packing order period.
Support and do claim part defected during transportation to Delivery Company
Controlling the Lead time of Delivery Company.
Checking billing invoice and credit note wrong expense from logistics company
Delivery performance report on Weekly and monthly
Inbound
To check and confirm HS code and draft for process clearance
Responsibility for import shipment
Co-operate with shipping to clearance shipment and solve the problem occurs from clearance
To monitoring and check HS code match with correct HS code from custom
Check and confirm clearance expense and do the report clearance expense by monthly
To estimate shipment Arrival schedule and inform to all concern
Confirm shipment data to the system ( CC. Request)
Category spare part
Inspection spare part
Inventory
Inventory knowledge for management inventory.
Knowledge for storage spare part and locator management
Knowledge for inventory counting by daily , quarterly
Knowledge for FI-FO to control inventory
Material Office
Purchase and control office use
Forecast and Purchase packing material