Oct 2012 Current: United information highway co. ltd (UIH)
Position: Engineer technical support
Media Service Provider
Support customer check network status and analyze problem Leased Line, MPLS,VDSL,G.SHDSL, routing static bgp ospf , qos, check log alarm and etc.
Equipment management router modem,switch for example cisco,huawei, juniper,zyxel.
Network management & analyze WAN ,LAN ,VLAN Network.
Draw a network diagram in case major incident of customers and summary of causes and solutions for dedicate customer.
Thinking and analyzing ways to prevent network problems down frequently.
Support technical consultation with customers.
Mark report traffic.
Meeting with customers to clarify in case of network problems.
Working as division manager assign.
Advising and suggesting helpdesk staff.