- Recruiting, training and supervising pre-opening team.
- Educating team to apply standard hotel operation procedures to
daily operations.
- Overseeing and managing all departments and working closely
with department heads on a daily basis.
- Monitoring employee performance and conduct regular evaluations
to help improve customer service.
- Monitoring and building Customer Relationship Management.
- Improving guest satisfaction and employee satisfaction.
- Establishing Sales and Markeitng to boost up hotel business both
accomodation and food & beverage.
- Applying financial report (P&L) to determine hotel performance.
- Coordinating with external parties including suppliers, travel agencies,
and conference planners.
พฤศจิกายน 2556 ถึง พฤศจิกายน 2558
Resident Manager
Baan Chart
98 Chakraphng Road, Pranakorn, Bangkok 10200
สำหรับสมาชิกเท่านั้น
- Recruiting, training and supervising staff.
- Ensuring full compliance to Hotel operating controls, SOP’s, policies,
procedures and service standards.
- Handling customer complaints and queries.
- Resolving issues regarding hotel services, amenities, and policies.
- Creating and applying a marketing strategy to promote the hotel’s services
and amenities.
- Organizing activities and assign responsibilities to employees
to ensure productivity.
- Managing Revenue and Budget ; oversee the distribution strategy
and manage daily operations, create pricing strategies,
competition analysis, analize sales figures.
- Ensuring compliance with health and safety legislation and licensing laws.
กรกฎาคม 2550 ถึง พฤศจิกายน 2556
Sales @ Marketing Manager
Viengtai Hotel
42 Rambuttri Road , Pranakorn , Bangkok 10200
สำหรับสมาชิกเท่านั้น
- Identifying new markets and business opportunities and increase sales.
- Representing Hotels in various events and exhibition.
- Implementing all sales action plans related to market areas as outlined
in the marketing plan.
- Conducting daily sales calls and arrange site inspection trips to hotels
by corporate clients.
- Executing and supporting the operational aspects of business booked
(e.g. generating proposal, corporate rate, contract rate )
- Building and strengthening relationship with existing and new customers to
enable future bookings. Activities include sales calls, entertainment,
FAM trips, trade shows, etc.
- Acquiring and developing new business accounts and preparing sales
proposals for clients.
ประวัติการฝึกอบรม
เมษายน 2557 ถึง เมษายน 2557
By Khun Ketsara Chukhien ( Regional Human Resources & Training Manager Best Western International Asia & Middle East Head Office )
Services to Excellence
ธันวาคม 2555 ถึง ธันวาคม 2555
By Dr. Edward Dramberger (PhD) http://www.destinationdr.org/
Compass Hotel Sales Training
เมษายน 2555 ถึง เมษายน 2555
By Khun Montaya Indrasuksri ( Learning and Development Manager - Mandarin Oriental Hotel )
Khun Oravida Kanjanasoon, Managing Director
Viengtai Hotel, Bangkok - Mobile : 094 485 8751
( Viengtai Hotel is now changed to IBIS Style Khaosan Viengtai )
Khun Suttirak Kongphejchr, General Manager
Viengtai Hotel, Bangkok - Mobile : 089 799 3900
( Viengtai Hotel is now changed to IBIS Style Khaosan Viengtai )