1. Contact potential guest by phone / Make outbound dial
2. Support Customer decision to purchase & travel.
3. Providing customer services to guests related to the company brands
4. Promoting and persuading qualified customers to our preview center
As a Bell Boy you are responsible to provide professional and customer focused service to our guest. In addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy
Head housekeeper is responsible for all aspect of running the department such as training and budgeting, and to ensure that every detail is attended whether cleaning, repairing and stocking of necessary supplies. Head housekeeper also responsible for repairing and replacing damaged items by liaising with other departments such as technician and front office this is to ensure the resort standard and the customer requests are met.
To carry out the day to day administration of the front office eg. answering the phone, reply e-mail etc.
Provide information to customers
Receiving & Processing reservations
Filling of the Arrival & Departure
Dealing with complaints & Handling conflicts
Communication & Coordination with other departments
Handling incoming calls, direct calls, take messages and fax messages
Greet customers & provide information
Assist with customer enquiries by telephone, e-mail & in person
Complete customer registration procedures & general administrative
Allocate room to customers
Receives & maintains reservation in accommodation venue
Perform cashiering & processing all guest charges during their stay
Tidy & maintain the reception area