To carry out the day to day administration of the front office eg. answering the phone, reply e-mail etc.
Provide information to customers
Receiving & Processing reservations
Filling of the Arrival & Departure
Dealing with complaints & Handling conflicts
Communication & Coordination with other departments
Handling incoming calls, direct calls, take messages and fax messages
Greet customers & provide information
Assist with customer enquiries by telephone, e-mail & in person
Complete customer registration procedures & general administrative
Allocate room to customers
Receives & maintains reservation in accommodation venue
Perform cashiering & processing all guest charges during their stay
Tidy & maintain the reception area
1. Customer Check-in / Check-out
2. Check-in / Check-out and Account Transfer - Quickly and accurately respond to customer needs and customer service, According to customer request
3. To work 8:00 to 17:00 hrs. / Or 10:00 to 20:00 hrs. (Shifts per person / night without him)
4. The Escort clients. Clients brought to the house and explained the rules of the accommodation facility. And the facilities are in the house. Customer recognition acknowledges.
5. Is a coordination center between the