Make training modules interesting, help people understand things, and adjust the way of teaching based on organization guidelines. Ask for feedback to make things better and solve any problems that come up.
Using technology and being friendly and supportive. Always try to improve and communicate clearly for the best learning experience and achieve training target set by organization.
responsible for answering calls and emails from customers, helping them with questions and solving any problems they have. Listen to customer carefully and be friendly, finding best solution for each person. Track everything in system to follow up and ensure customers complaint are addressed efficiently.
Monitored and updated parcel statuses for real time customer information. Responded to inquiries via phone, email, and social media with effective communication. Initiated outbound calls to promptly inform customers of
parcel delays or issues. Navigated complex logistics scenarios, managing expectations for service excellence.